FAQ's
What makes Morro & Co different?
Every candle and diffuser is made in our northern Gold Coast studio. Currently, we are not open to the public.
Are your candles natural soy?
Yes. Our candles are made using 100% pure soy wax, premium vegan-friendly fragrance oils, and cotton wicks that are completely zinc free. We do not add parabens, phthalates, stabilisers, or unnecessary additives to our candles, allowing for a cleaner and more intentional fragrance experience.
How do I choose the right fragrance?
The best fragrance is the one that speaks to how you want to feel. Some customers choose based on fragrance notes they naturally love, while others choose based on the affirmation or emotional connection behind the candle. If you’re unsure where to start, our Fragrance Quiz has been designed to help match you with fragrances suited to your space, preferences, and current season of life.
Which fragrances are calming?
The best fragrance is the one that speaks to how you want to feel. Some customers choose based on fragrance notes they naturally love, while others choose based on the affirmation or emotional connection behind the candle. If you’re unsure where to start, our Fragrance Quiz has been designed to help match you with fragrances suited to your space, preferences, and current season of life.
What candle is best for gifting?
Our most gifted fragrances are HOME, LOVE, HOPE, and HEAVEN, as they each carry meaningful affirmations alongside beautifully crafted fragrance. Whether you’re celebrating a new home, supporting someone through a difficult season, or simply wanting to encourage someone you love, Morro & Co candles are designed to feel deeply personal and thoughtful.
How long do your candles burn?
Our 300g natural soy candles have an approximate burn time of 45 hours when cared for correctly. To achieve the best burn and fragrance experience, we recommend allowing the wax to melt to the edge on the first burn and trimming your wick before each use.
Are your products vegan-friendly?
Yes. Our candles, diffusers, and room sprays are made using vegan-friendly fragrance oils and premium natural ingredients. We are passionate about creating products that feel beautiful, intentional, and safe to enjoy within your home.
Do you offer wholesale?
Yes, we do. Morro & Co proudly partners with boutiques, florists, wellness spaces, gifting stores, and lifestyle retailers across Australia. If you’d like to learn more about becoming a stockist, please visit our wholesale page or contact us directly and we’d love to start a conversation.
What is the Fragrance Quiz?
Our Fragrance Quiz is a thoughtfully designed experience that helps match you with the Morro & Co fragrances best suited to your space, fragrance preferences, and how you want to feel. Whether you’re searching for calm, hope, grounding, or encouragement, the quiz helps guide you toward fragrances designed to meet you where you are.
Do you any markets?
We are currently taking a break. If you'd like Morro & Co to be part of your upcoming event - contact us directly!
How long will my diffuser last & how do they work?
Your diffuser should last between 4-6 months. Simply, place the all natural bamboo reeds in the bottle once you've removed the cap, and enjoy! To make the fragrance stronger, use all the reeds and to enjoy a softer fragrance, use less reeds.
What if my product has been damaged in shipping or is faulty?Â
You will have the choice of a product replacement or store credit. We do need a photo, so we ask that you please take a photo and include it in your email to us.
What if I ordered the wrong candle or the person I bought it for wants a different one?
We can help with that too! As long as your product is unused (i.e. candle lit or wick trimmed) and in it's original packaging (i.e. label in tact and lid still with the candle, cards in hessian bags), we do offer refunds for change of mind within 14 days of you receiving your items. The cost of shipping to return and any materials needed to ensure candles are adequately protected from breakages is at your own expense.Â
We unfortunately cannot offer free shipping on returns as we are a small business and postage is not free.Â
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It is no secret our aim is perfection and nothing less, but sometimes we fall short of the mark and mistakes are made (we really wish they didn't!).
If your products aren't of a standard you were expecting, please send an email to hello@morroandco.com.au so we can get it all fixed up as soon as possible!
SHIPPING
STANDARD DELIVERY $9.95Â (3 - 5 working days)
EXPRESS DELIVERY $14.95Â (1 - 3 working days)
FREE DELIVERY for orders over $89 (standard shipping)*. You can upgrade your order to express for $4.95
All orders have a tracking number so you can follow your order from our door to yours.
* bulk orders and wholesale orders excluded. Weight dependent.
RETURNS & EXCHANGES
It is no secret that our aim is perfection and nothing less, but sometimes we fall short of the mark and mistakes are made.
We really wish they didn't! If your products aren't of a standard you were expecting, please send an email to hello@morroandco.com.au so we can get it all fixed up as soon as possible!
If you're item has been damaged in shipping or is faulty -Â please take a photo to attach to your email and you will have the choice of a product replacement or store credit.Â
Change of mind:Â
Unfortunately, we don't offer exchanges on our products, so please choose as best as you can. If you're wanting a large order we can arrange samples before making your order. Alternatively, if you live nearby our home studio on the Gold Coast you could come and have a little sniff before purchasing.
As long as your product is unused (i.e. candle lit or wick trimmed) and in its original packaging (i.e. label intact and lid still with the candle, cards in hessian bags), we do offer refunds for change of mind within 7 days of you receiving your items. The cost of shipping to return and any materials needed to ensure candles are adequately protected from breakages is at your own expense.Â
We unfortunately cannot offer free returns as we are a small business and postage is not free.Â